Unmatched Confidence: Cyan Cycles' No-Quibble Guarantees and Generous Warranties
Investing in an e-bike is not just a purchase; it's an investment in a lifestyle. At Cyan Cycles, we understand the importance of providing our customers with peace of mind. That's why we stand by our commitment to industry-leading no-quibble guarantees and generous warranties that redefine the e-bike ownership experience.
Cyan Cycles takes pride in offering not just e-bikes but an unmatched ownership experience. Our no-quibble guarantees and generous warranties are a testament to our commitment to quality, reliability, and customer satisfaction. With Cyan Cycles, you're not just buying an e-bike; you're investing in an assurance of excellence that will accompany you on every ride.
No-Quibble Guarantees
Comprehensive Coverage for 30 Days
Fault-Free Assurance: Cyan Cycles guarantees that your e-bike is covered against any faults or defects in any component, including those subject to wear, for a generous period of 30 days from the receipt of your e-bike. Our no-quibble guarantee ensures that you receive a flawless product, ready to enhance your riding experience.
Generous Warranties
Two-Year Extended Coverage
Additional Peace of Mind: Beyond the no-quibble guarantee, Cyan Cycles offers an unmatched two-year warranty for any component that fails unexpectedly. This extended coverage includes essential components such as the battery, the motor, and the frame, providing customers with lasting peace of mind.
Free Repairs and Replacements, Including Labour Costs
Seamless Resolutions: During the warranty period, Cyan Cycles is committed to repairing or replacing faulty items free of charge, and this includes covering labour costs. Our aim is to ensure that you experience minimal inconvenience and can get back to enjoying your e-bike without additional financial burden.
Warranty Exclusions and Customer Guidance
Exclusions for Wearable Components
Clarity for Customers: We want to be transparent with our customers. Wearable components like tyres and brakes are not considered part of the warranty. However, we encourage customers to contact their retailer if they notice signs of unusual or excessive wear without apparent reasons.
Regular Maintenance Requirement
Ensuring Longevity: To maintain the validity of the warranty, regular maintenance of your e-bike is crucial. This not only ensures the continued reliability and performance of your e-bike but also safeguards the warranty coverage throughout its duration.
Customer Confidence and Best-in-Industry Policies
Industry-Leading Guarantees
Fault-Free Assurance: Cyan Cycles' no-quibble guarantees set an industry standard, providing customers with unparalleled confidence in the quality of their e-bike. We stand by our commitment to delivering a flawless product.
Generous Warranty Terms
Long-Term Assurance: The two-year warranty covering unexpected component failures showcases Cyan Cycles' dedication to providing customers with long-term peace of mind. Our customer-centric policies ensure that you're covered well beyond the initial purchase.
Transparent Exclusions and Guidance
Customer Empowerment: We believe in empowering our customers with clear information. By transparently outlining exclusions and providing guidance on wearable components and regular maintenance, we ensure that customers are informed and can make the most of their ownership experience.
